Frequently Asked Questions
What should I expect during my first massage?
Your first visit will begin with a brief health history and consultation to discuss your goals, areas of concern, and any medical conditions that may affect your massage. We'll review your preferences, answer any questions, and determine the best approach for your session.
You'll be given privacy to undress to your level of comfort, and make yourself comfortable on the massage table. Throughout your massage, your massage therapist will check in periodically to ensure your comfort and adjust pressure as needed.
Do I need to undress completely?
No. You should dress only to your level of comfort. Some clients chose to undress completely, while others prefer to leave on undergarments or other clothing. Most of the massage modalities offered use oil or lotion directly on the skin. If you have any religious, cultural, or personal modesty preferences, please let your massage therapist know so those preferences can be accommodated to the best of our ability.
What if I have a Medical Condition?
Massage therapy can often be adapted for a variety of medical conditions. Please inform your massage therapist about all injuries, recent surgeries, pregnancy, or medical concerns before your appointment so we can determine whether any modifications or physician clearance may be needed.
What happens if I'm running late?
If you're running late, please call or text as soon as possible. We'll do our best to accommodate you; however, your session may need to be shortened to avoid delaying the next client's appointment. Full session payment is still required.
What if I need to cancel?
If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice. Missed appointments and late cancellations will be charged the full session fee, which must be paid prior to rebooking.
What forms of payment are accepted?
Cash, Checks, Debit/Credit, Venmo, Cash App, FSA/HSA cards are accepted. Payment is due at the time of service.
What is your gift certificate policy?
Gift certificates are nonrefundable, nontransferable, and have no cash value. They must be presented at the time of service and are valid only for the service listed on the certificate. Mercy Massage Ministry is not responsible for lost or stolen gift certificates.
A Few Things to Know:
Clients are asked to arrive freshly showered and avoid wearing heavily scented fragrances and lotions. Mercy Massage Ministry provides professional, therapeutic massage. Any inappropriate behavior or comments will result in the immediate termination of the session, and full payment will required.